Privacy Policy

Effective Date: 06-26-25
Business Name: Merlin Made

Merlin Made respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard the mobile information you share with us through our SMS/text messaging services. We do not share mobile numbers or related opt-in data with third parties or affiliates for marketing or promotional purposes.

Information may be shared with trusted subcontractors solely for the purpose of providing essential support services (e.g., customer service or technical infrastructure). These subcontractors are contractually obligated to protect your information and use it only as necessary to perform their duties. All other use cases explicitly exclude any sharing of SMS originator opt-in data or consent. This information will not be disclosed, sold, or shared with third parties under any circumstances beyond what is required to operate the messaging service.

1. What personal information is collected?

When you sign up for SMS alerts or messaging services from Merlin Made, we may collect:

-Your mobile phone number

-Your name (if voluntarily provided)

-Date and time of opt-in

-Communication preferences (such as STOP or HELP commands)

-Message history between you and our system

We do not collect sensitive personal information (e.g., credit card numbers or Social Security numbers) via text.

2. How is the information collected?

We collect mobile information when:

-You opt in to receive messages via website forms, order checkboxes, or by texting a keyword to our number

-You interact with our messages (e.g., replying, clicking links, or texting STOP/HELP)

3. Why is the information collected?

Your mobile data helps us:

Send product updates, order confirmations, promotions, and event info

Support your customer service needs

Stay compliant with wireless carrier and legal regulations

4. How is the information used?

We use your information only to:

-Send updates, offers, or messages relevant to Merlin Made products or events

-Respond to support inquiries or changes to your subscription

-Improve how we communicate and serve our customers

- We do not sell or share your information for marketing.

5. Who has access to the information?

Only a small number of authorized team members at Merlin Made—and our secure messaging service providers—have access to your mobile data. These partners are strictly required to protect your information.

6. What choices do users have regarding their data?

You have full control of your participation. You can:

-Text STOP at any time to unsubscribe

-Text HELP to receive support

-Email [email protected] to update or delete your contact info

7. How are changes to this policy communicated?

If this policy is updated, we will:

-Change the “Effective Date” above

-Notify you via SMS or email if the change is substantial

You’re encouraged to revisit this policy regularly for the latest updates.

8. How can users contact us with questions or concerns?

If you have any questions or concerns about this Privacy Policy or how your mobile data is handled, contact us at: